What are the benefits of closing the feedback loop?

What are the benefits of closing the feedback loop?

After collecting public input and finding key insights, we might often go straight to outlining a plan without following up with residents on how their input may have impacted that plan. Closing the feedback loop is not just a nicety, there are real benefits for decision makers, both in the short run and in the long run. See how cities like Raleigh and Austin are using public engagement software to decrease workload while building public trust through closing the feedback loop.