The case of Citi Bike: Capturing public engagement data to prevent setbacks

The case of Citi Bike: Capturing public engagement data to prevent setbacks

This past week, I found myself unable to put down a book by New York City's former transportation director, Janette Sadik-Khan. In Street Fight, she outlines her experiences of making big transportation changes in a city where change is notoriously hard.

One story in particular caught my attention. When working on the citywide roll-out of Citi Bike, New York's bike share system, Sadik-Khan did something unusual with the public engagement process. She used data in a surprising, effective way.

Introducing Google 'Perspective' integrations, and better sleep for communicators

Introducing Google 'Perspective' integrations, and better sleep for communicators

Despite the proliferation of online discussion forums and social media, many agencies have struggled to embrace online dialog as a functional part of the public process. Their hesitation is simple - curating these spaces has historically meant significant investments of time and worry over what might be posted.

New tools are giving organizations the power to more efficiently manage public discourse within their comfort level. 

Do More Without Doing More: A Better Community Engagement Process

Do More Without Doing More: A Better Community Engagement Process

Sometimes government agencies want “the next big thing” to solve their public involvement challenges. It's understandable: leadership pushes hard to engage the public, and historically efforts have been disappointing. This may lead us into thinking that we need a shiny new piece of technology, an off-the-shelf solution that acts as a community engagement magic wand. However, this is a bit backwards…