Product Features and Plans

Selecting the right plan for your organization

PublicInput.com’s engagement, communications, and database tools are deeply integrated to deliver an end-to-end solution for managing resident relationships.

Keep public engagement in place with interactive, virtual meetings

Avoid project delays with a solution built to reach and engage residents while complying with mandates and best practices

Off-the-shelf webinar and conference call softwares fall short and create new, virtual problems —PublicInput.com has created a virtual town hall platform specifically for government organizations and their needs.

  1. No login, password, or download — just share a link
  2. Unlimited number of residents can register* or just drop in
  3. Multiple remote presenters
  4. Comment management, moderation, and retention (options to make all comments private)
  5. Call-in access for residents with limited Internet access

*Registration can be optional or required to capture resident email/phone number

GET A DEMO
Engagement Hub
The industry’s most comprehensive toolkit with over 20 flexible formats for surveys, meetings, and interactive mapping.
Resident Database
A fully-integrated CRM to manage your contacts, groups, and relationships across projects and teams.
Communications Cloud
Two-way email, SMS, and social media communications tools purpose-built for government.

Each module is offered at one of three product plan levels – Light, Standard, and Complete. Use the tables below to learn more and choose the plan that’s right for your organization.

Engagement Hub

The most comprehensive set of tools for managing your engagement activity across online and in-person interactions. This suite of tools provides a foundation for all engagement work, providing pathways to reach and engage every corner of your community – no matter how they choose to engage.

Light

Engage using standard survey question formats that you’re used to with consumer survey tools. From the single and multi-select, to Likert, slider, and text input formats, you’ve got the basics covered.

Present key project information on maps that support multiple layers of GIS data, customizable pin and line inputs, and multiple project alternatives. Two-way integration with ArcGIS, Google Earth, and QGIS.

Automatically categorize comments with keyword rules, automate comment coding/tagging, and visually display or export your analytics for reporting.

Provide public email endpoints for every project. Document all email comments and replies alongside online, social, and in-person comments.

Synchronize your social accounts to capture and quantify participation through social channels. All comments automatically sync with your project comments. Leverage the geo-targeted social advertising integrations to reach specific residents and close participation gaps.

Instantly provide engagement pages in multiple languages.

Leverage the industry leading ‘Last Mile’ translation toolkit to have native speakers refine machine-translated content. This approach yields native speaker translation quality in 1/10 the time.

Make meetings more productive with live participation, mobile sign-in, kiosks, and live broadcast tools. Capture online registrations and RSVP’s to increase attendance and anticipate meeting attendance and

Perform deep segmentation and cross-tabulation of responses by geography, demography, or 30+ other factors to pull signal from the noise and deliver compelling insights about the data you collect.

Standard

All functionalities included with ‘Light’ plan, plus the functionalities that follow in this set.

Go beyond survey formats to conduct interactive input gathering, brainstorming, and logic-based surveys. Advanced formats include data lookup, project prioritization, shape selection, and Consensus. This also enables skip logic for stepped surveys and question series formats.

Create unique url’s based on the name of your topic or initiative, or create complete project or topic websites with their own custom domain.

Customizable auto-replies, routing rules, and comment capture for inbound emails.

Create public or private real-time reports using the flexible drag/drop report builder. Display key insights with deep CRM segmentation tools, cross-tabulation, and 30+ interactive data visualization formats.

Extend access at the project and departmental levels to share participant data, engagement tools, and results across organizations. Collaborate with peer agencies to grow a regional database of engaged residents.

Leverage natural language analysis backed by a growing database of comment data to automatically find key comment themes, quantify topic-level sentiment, and give staff an unbiased starting point for comment coding and theme analysis.

Create unique url’s based on the name of your topic or initiative, or create complete project or topic websites with their own custom domain.

Complete

All functionalities included with ‘Standard’ plan, plus the functionalities that follow in this set.

Export any online survey to a printable document with machine-readable question blocks. Upon uploading a PDF of your scanned paper surveys, the toolkit parses individual surveys and quantitative question responses to drastically reduce manual data entry time.

Instantly compare your participants to the anticipated demographic profile of your community on key demographic metrics like age, race, education, marital status, and more. When leveraged alongside targeted outreach, identify and close participation gaps to achieve statistically valid results.

Throughout the application, manage admin permissions using tailored admin user roles. These roles align with typical organizational functions and workflows, differentiating who can view data, edit pages, and publish content. Manage access at the organization, department, and project level.

Provide advanced integrations with your IT departments ADFS/SAML authentication, and ensure admin account security with two-factor authentication via text message.

Deeply integrate with your existing tools and processes through our secure API endpoints. If programming isn’t your thing, leverage our no-code Zapier integrations to connect your engagement dashboard to over 1,000 other applications like Microsoft Office 365, Socrata, Accela and more.

Communications Cloud

We believe timely, relevant, consistent communication is critical for building lasting relationships with residents. That’s why we’ve built the first fully-integrated email, text, and social media communications platform on top of your engagement toolkit.

Deliver a seamless resident experience while reducing staff workload by managing communications through the same platform you use for listening and engaging.

Light

Integrate your outreach across text, email, and social media for any campaign. Connect all engagement metrics back to the related project, topic, and department for one view of engagement across all touchpoints.

Provide a mobile-friendly, self-service portal for residents to manage their subscriptions.

Embed survey questions into emails with two clicks, or turn any outbound text message campaign into an interactive survey. Drive event attendance with in-email RSVP functionality.

Quickly build beautiful, dynamic email newsletters from a pre-selected template or build from scratch with an easy-to-use admin interface.

Automatically capture participant locations and segment residents by region, district, neighborhood, or street engage residents about the topics most relevant to them.

Standard

All functionalities included with ‘Light’ plan, plus the functionalities that follow in this set.

Create auto-reply messages and kick off interactive surveys when participants respond to outreach. Admins can receive notifications for new replies and/or any replies that exit an automated flow.

White label all outbound communications from your organization’s primary domain, i.e. “[email protected]”. We’ll provide domain validation records to ensure maximum deliverability.

Our goal is to help you build lasting relationships with all of your constituents. To that end we’ll never limit the number of contacts in your database.

Partner with other agencies in your region to seamlessly build a regional database of engaged residents across agencies, departments, and projects.

Complete

All functionalities included with ‘Standard’ plan, plus the functionalities that follow in this set.

Use resident actions such as attending an event or subscribing to a new topic to automatically send new outbound messages via email or text.

Throughout the application, manage admin permissions using tailored admin user roles. These roles align with typical organizational functions and workflows, differentiating who can view data, edit pages, and publish content. Manage access at the organization, department, and project level.

Provide advanced integrations with your IT departments ADFS/SAML authentication, and ensure admin account security with two-factor authentication via text message.

Create custom integrations via the communications API. If programming’s not your thing, leverage our no-code Zapier integrations to connect to over 1,000 other tools like Mailchimp, Constant Contact, and GovDelivery.

Resident Database (CRM)

Your participant database stores every interaction and provides the underlying foundation for all your engagement and communications efforts.  Unlike off-the-shelf CRM tools, this integrated database is tailored to your relationship with residents, supporting automatic segmentation of participants by interests, geography, demography, and more.

Included by default with all engagement hub and communications cloud packages.

Light

Every meeting attendance and survey response is connected to a participant’s unique profile. As residents re-engage over time, a complete view of their engagement across topics and projects is developed.

See a complete summary of a participant’s lifetime interactions to get greater context when responding to resident requests or comments.

Create custom activities to track specific resident actions like phone calls, form submissions, information requests, and more.

Track event attendance and in-person interactions to identify your most-engaged residents and conduct follow-up outreach via the communications toolkit.

Standard

All functionalities included with ‘Light’ plan, plus the functionalities that follow in this set.

Using built-in demographic segmenting, filter any report or contact list by demography to better understand every corner of your community.

Collect and manage hundreds of custom fields and participant attributes, such as volunteer status, board membership, and organizational affiliation.

Extend database access to regional partners on topics that span multiple agencies. For example, planning organizations can extend access to local agency partners as projects transition from planning to implementation.

Complete

All functionalities included with ‘Standard’ plan, plus the functionalities that follow in this set.

Throughout the application, manage admin permissions using tailored admin user roles. These roles align with typical organizational functions and workflows, differentiating who can view data, edit pages, and publish content. Manage access at the organization, department, and project level.

Provide advanced integrations with your IT departments ADFS/SAML authentication, and ensure admin account security with two-factor authentication via text message.

Create custom integrations via the participant API. If programming’s not your thing, leverage our no-code Zapier integrations to connect to over 1,000 other tools like Zoho, Microsoft Dynamics, Salesforce and more.

Each respective package is included with any engagement hub and communications cloud subscription.

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